1. 15-Day Refund Window
You may request a full refund within the first 15 calendar days from the initial purchase date of a paid subscription or paid feature.
- No reason is required within this window.
- Requests must be submitted before day 15 ends.
2. After 15 Days
Refunds are not automatically guaranteed after the first 15 days. Post-day-15 requests may be reviewed case-by-case at our discretion and/or granted where required by applicable law.
3. How to Request a Refund
- Account email
- Purchase date
- Transaction/invoice reference (if available)
- Short request description
- Contact: billing@ordinus.ai
4. Processing and Timing
Approved refunds are issued to the original payment method where technically possible. Processing times depend on your payment provider and bank/card issuer.
5. Cancellations vs Refunds
Cancellation stops future renewals but does not automatically create a refund unless the request is within 15 days, legally required, or specifically approved by us.
6. Policy Changes
We may update this policy from time to time by publishing the revised version.